Return Policy
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within ninety (90) days of the purchase date. All returned items must be unaltered
RETURN PROCESS
To return an item, please email customer service at cs@phantomgogo.com to obtain a prepaid return label. After receiving the return label, place the item securely in its original packaging, and mail your return to the following address:
Phantom
Attn: Returns
15830 El Prado Rd. STE F. Chino. CA 91708 USA
Chino, CA 91708
United States
REFUNDS
After the return is received let our team know and we will then go ahead, and we will process your return or exchange. Please allow at least fifteen (15) days from the receipt of your item to process your return or exchange.
REPLACEMENTS
At Phantom, we are committed to providing high-quality products and ensuring customer satisfaction. If you receive a scooter that is defective or has issues, we offer a one-time replacement to resolve the problem.
Please note the following guidelines for our replacement policy:
One-Time Replacement: We provide a one-time replacement for defective scooters. After the initial replacement, any further issues will be addressed through our standard warranty and return services. You are entitled to return this unit for a refund.
Inspection Upon Delivery: We encourage customers to thoroughly inspect their replacement scooter upon delivery and report any issues within 7 days.
Warranty and Repair Services: If you encounter any problems after the one-time replacement, please refer to our warranty and return services for further assistance.
We understand that receiving a defective product is frustrating, and we are here to help. Our goal is to ensure you have a fully functional scooter as quickly as possible. If you have any questions or need further assistance, please contact our customer support team.
EXCEPTIONS
The following items cannot be returned or exchanged:
- Please note that items with alterations, including repainting, modifications, or the addition of non-original parts, are subject to review. For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
- Original Packaging Requirement to ensure the safe return of items, customers are required to send back products in their original packaging. If the original packaging is not available, the customer will be responsible for purchasing a suitable box to accommodate the item. This measure helps us protect the product during transit and ensures a smooth return process. Please ensure the box is sturdy and appropriately sized to avoid any damage during shipping.
- Third-Party Fulfillment for items fulfilled by third-party companies, please be aware that our return and replacement policies do not apply. Instead, customers must adhere to the return and replacement policies of the original place of purchase. This ensures that all returns and exchanges are handled according to the specific terms and conditions set by the third-party vendor.
QUESTIONS
If you have any questions concerning our return or replacement policies, please contact us on our website, or at:
866-570-8755
cs@phantomgogo.com
