Cancellation of Orders.
You may cancel an order by contacting us via the “Contact Us” section. Cancellation is not confirmed until you receive a response from our customer support team.
Due to the speed at which we process orders, we will attempt but cannot guarantee that we will be able to cancel an order. After you have placed an order, we cannot change it, including the size or color. Please make your selections carefully and reach out to our team for guidance to ensure you are choosing the right item.
Orders which have already been shipped, cannot be changed or cancelled. Please see our Return Policy for return terms and instructions to send an order back for a refund, if desired.
Card Processing Fee.
If you ask us to cancel an order after we have already received payment, (or after we've received payments from a PayPal account or have financed your purchase through Affirm) 2.9% will be withheld from your refund to cover the cost of merchant card processing, which we do not recover when issuing a refund for a cancelled order.